We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Field service project – Utility Data Contractors


We are constantly working to improve electric service reliability to all of its customers.  As part of this effort, we have scheduled a field contractor, Utility Data Contractors (UDC), to perform a field project in your area. This project is system-wide, and its purpose is to collect pole and padmount transformer locations used in our system network modeling activities. The data collection is performed on a mobile device and should take only a couple of minutes. This project will help CPS Energy teams minimize system outage and restoration times and help construction crews find affected locations quicker with this accurate data.

The UDC personnel will clearly display CPS Energy Contractor badges that have been issued for identification, as well as appropriate vehicle identification which should also be clearly identified. This verification process may require the UDC technician to enter adjacent utility easements, enter your private property or request access to your back yard. This is so the facility location can be accurately spotted and marked using the mobile data technology to capture the locations. The technician will make every attempt to notify you in person before entering your property. If that is not possible, a door hanger will be left to notify you know they visited while you were away. We hope to gain access to get the best inspection results possible. All field work will be done between 7:00a.m. – 7:00p.m., Monday through Saturday.

If you have any questions or concerns associated with this project, contact Bob Strachan at (210) 353-2585, for further information. Thank you for your patience as we work to maintain reliable electric service in your neighborhood.

See Conflation Customer Notification Letter.