Scheduled Maintenance:  Current Outage Map data will be unavailable on Thursday 10/22,  from  3 - 4 p.m. You can still Report an Outage online. 

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Residential Energy Assistance Partnership (REAP)

 
Give to REAP
 

Help a neighbor in need. Give to REAP.

Residential Energy Assistance Partnership (REAP) is a partnership of CPS Energy, the City of San Antonio and Bexar County. REAP provides energy bill assistance twice a year to those in need. The City of San Antonio and Bexar County process applications from customers.  CPS Energy contributes at least $1 million a year to the REAP fund and handles the program’s marketing, fundraising, and back office administrative requirements.

Learn about applying for assistance from REAP here.

Consider a donation to REAP the next time you pay your bill. Every dollar donated goes directly to those who need help. Program participants receive credit directly to their utility bills, ensuring they don't have to wait for a check or worry about managing any funds.

How Can You Help?

Giving to REAP is easy. You can add a few dollars to your utility payment and indicate that amount on your bill stub, whether you pay online or by paper. Or use the “Donate to REAP” link on this page to donate by debit or credit card, PayPal or Apple Pay. You can also make a mobile donation by texting “REAPSATX” to 41444.

*Note: There is a small processing fee associated with debit and credit card payments.

If you need assistance with a donation, contact us by e-mail or phone:

By email: REAPInc@cpsenergy.com

By phone: (210) 353-GIVE (4483)