We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Flexible Path SurveySM Results

Overall Key Findings:

To date, a total of 1,030 customers have responded to at least one question on the survey.  Some of the key findings include:

  • 24% indicated they had participated in a STEP program.
  • 60% identified at least one program in which they had participated, when asked about specific programs by name (ie. solar panels, HVAC rebates, lighting, etc.).
    • This suggests customers do not associate the rebate programs in which they participated as being a part of STEP.
  • The highest frequency of participation was in Wi-Fi Thermostats, Power PlayerSM, and Air Conditioning (HVAC) rebate programs.
  • 82% indicated they were not aware that STEP is funded from their monthly electric bills.
  • 61% indicated a willingness to pay extra to support energy efficiency and conservation programs and initiatives.
    • 46% indicated a willingness to pay an additional $1 - $5 monthly to support such programs.
  • 47% ranked “Affordability” as their most important energy consideration. The next highest ranked considerations were “Environmental Responsibility” at 17% and “Energy Efficiency” at 12%.

The charts presented below each represent a question asked on the survey.

FlexPOWER BundleSM Survey Results - Executive Summary 

As of September 30, 2020

We had a total of 1,126 customers respond to at least one question on this survey. Of these respondents, 51% ranked “Affordability” as their most important energy consideration. Additionally, 17% ranked “Energy Reliability” as their top energy consideration, and 17% chose “Environmental Responsibility” as their leading consideration. Fewer than 10% of the respondents favored “Safety,” “Security,” or “Energy Resilience.” Survey respondents also were asked about their familiarity with CPS Energy’s programs and initiatives: 690 respondents answered this question, while 436 customers elected not to answer. This question allowed respondents to select multiple programs and initiatives. Of the 690 customers who answered the question, 81% indicated they are familiar with our Energy Rebates. Half are familiar with Weatherization (51%), Community Solar (50%), and Wind Power (48%). Also, a large number of respondents are familiar with the Deely Coal Unit closure (36%); Flexible Path (33%); Save For Tomorrow Energy Plan (30%) and Energy Storage (26%). While a smaller amount, 18% indicated they are familiar with FlexPOWER Bundle.

Each chart represents a question asked on the survey.

  • Answered:  The number of respondents that answered the specific question.
  • Skipped:  The number of respondents that did not answer the specific question.
FlexPOWER
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FlexSTEPSM Survey Results - Executive Summary 

As of September 30, 2020

A total of 1,030 customers responded to at least one question on this survey. Of these respondents, 24% indicated they participated in at least one Save For Tomorrow Energy Plan (STEP) program. Also, 61% of respondents indicated a willingness to pay extra to support energy efficiency and conservation programs and initiatives, with 46% indicated they’re willing to pay an additional $1 - $5 monthly. Of the customers responding to this survey, 47% ranked “Affordability” as their most important energy consideration.

Each chart represents a question asked on the survey.

  • Answered:  The number of respondents that answered the specific question.
  • Skipped:  The number of respondents that did not answer the specific question.
FlexStep1
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