We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Road Closures and Infrastructure Projects

 

Upcoming Road Closures

To maintain the overall health of our infrastructure and utility system, we have to occasionally close roads to perform upgrades, maintenance and replacements.   The road closures below are scheduled but on occasion, we are forced to close roads to make unscheduled repairs to our equipment.

The below schedule and timeline are subject to change.  Thank you for your patience as we work to provide you with safe and reliable electric and gas service.

 

NEW LAW:  CPS Energy reminds you as of September 2019, the Move Over Slow Down law now includes the requirement to move over or slow down for utility vehicles with flashing lights.  Help keep our crews safe. 

 

Sunday, October 25, 2020

  • Time Frame: 7:00 AM – 2:00 PM
  • Location: SW Loop 410 and Bronco Lane and SW Loop 410 and Barbuda Drive
  • Zip Cod: 78227
  • Scope of Work: CPS Energy Crews will be installing a new neutral wire conductor and transferring the existing primary conductors to a  newly installed pole.
  • Traffic Control:  CPS Energy crews will be utilizing both sides of the highway and access/frontage roads, (4) rolling stops will be conducted to safely remove old conductor and (4) rolling stops will be conducted to safely install new conductor. Law Enforcement Officers in conjunction with Flasher Equipment Co. will provide the necessary traffic control.
    • This outage has been coordinated with System Operations.
    • Message Boards will be in place on 10/12/2020
    • Flasher will be setting up lane closures  
    • 14 Law Officers will direct traffic as needed
    • 12 Crash Truks will be used for rolling stops
    • TxDOT TCP Plan has been approved
 

Planned Outages

Our community continues to grow. As it does, we're enhancing and adding new infrastructure as well as updating and improving current infrastructures. This helps ensure safe, reliable gas and electric service for existing and future customers.  

If there will be a planned power outage in your area, we will work to provide sufficient notice via mail 30 days prior to the planned outage and a phone call the day before.  To help us contact you promptly, please take a moment to confirm or update your contact information in Manage My Account.

Planned outages are scheduled for the following zip codes for 2020:

78249  78250  78240  78218  78257  78254  78247  78230  78239  78248  78231

78216  78251  78148  78217  78232  78222  78245  78256  78229  78109