Scheduled Maintenance:  Current Outage Map data will be unavailable on Thursday 10/22,  from  3 - 4 p.m. You can still Report an Outage online. 

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Whispering Oaks Service Reliability Project



As part of our ongoing commitment to deliver reliable gas and electric service, we routinely evaluate our systems and perform maintenance as needed. It is our goal to inform customers near construction zones prior to beginning any work and maintain up-to-date information on our website.



We have contracted Zachry Underground Utility Services to replace transformers in in the Whispering Oaks Subdivision to increase the reliability of the existing electric distribution system.

A total of 37 transformers are scheduled to be replaced. Transformer replacement is a routine part of our maintenance program and plays an integral role in providing your home with proper voltage.  



This project is estimated to begin in August 2017 and be completed in September 2017.



07/01/2017: Customer letter sent

09/30/2017: Project completed



For more information, please contact:

Derrick Reed
CPS Energy Resource Management Supervisor

Shane Buck
Zachry Underground Utility Services