Scheduled Maintenance:  Current Outage Map data will be unavailable on Thursday 10/22,  from  3 - 4 p.m. You can still Report an Outage online. 

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Smart Grid

Installing new technology to help you manage your energy

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Our Smart Grid Initiative is a major upgrade to our electrical grid, allowing us to keep pace with the 21st century demands now being placed on it.  Completed in 2018, the smart grid allows automated, two-way communication between customers' meters and CPS Energy.

This investment will support increased electric and gas reliability, boost efficiency and reduce costs, better integrate renewable sources of power into the grid, reduce emissions, increase your privacy and give you the first ever daily look at the energy you buy through My Energy Portal instead of waiting for a monthly bill.

For more information, please read our Frequently Asked Questions. It includes details on the project, its benefits to customers and myth-busting facts about smart meters.

We are a member of Smart Grid Consumer Collaborative, a nonprofit organization that works to educate the public about the benefits of the smart grid.

Contractors

CPS Energy works with Corix Utilities, GridOne, and Itron on this project.