We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Stakeholder Engagement


2020 Section

Sierra Club San Antonio Community Forum: A Just Climate+COVID-19 Recovery – October 24, 2020

San Antonio Manufacturers Association Environmental Seminar - October 7, 2020

Letter to Environmental Stakeholders Group September 15, 2020

Quarterly Environmental Stakeholder Meeting - August 25, 2020

Virtual People First Community Fairs, 2020

Facebook Virtual Live Chats, 2020

San Antonio Chamber – August 11, 2020

Suburban Cities meeting -  August 7, 2020

Executive Solar Advisory Committee Meeting - May 5, 2020

Executive Solar Advisory Committee Meeting - April 14, 2020

Executive Solar Advisory Committee Meeting - January 7, 2020

2019 Section