Scheduled Maintenance:  Current Outage Map data will be unavailable on Thursday 10/22,  from  3 - 4 p.m. You can still Report an Outage online. 

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Safety on the Job

 

Reducing exposure to electrical hazards requires constant attention -- for the health of your employees, the community, and for your company's bottomline.

It is important for your company and your employees to follow proper safety guidelines at all times. For example, every excavation requires a line location to determine if electric and gas lines may be in the area. Failure to locate these lines before a job begins may cause a dangerous and costly incident.

We can help your company implement a corporate electrical safety program that analyzes risks and hazards associated with every job. We offer free safety programs that teach employees about the importance of following proper safety procedures around natural gas and electric facilities.

Call 811 before you dig, or call CPS Energy with any questions at 210-353-HELP(4357).