We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Budget Payment Plan


Budget Payment Plan allows residential and business customers to budget their expenses and avoid the surprise of an unexpected, higher than normal, energy bill when the weather changes.

With Budget Payment Plan, your annual energy bill is averaged over the past year, a small percentage is added to cover environmental factors and changing fuel costs, then you will pay the resulting amount every month. Your account will be reviewed periodically and necessary adjustments will be made based on your actual usage.

Nearly 35,000 CPS Energy residential customers have already used the Budget Payment Plan to manage their energy bills at home.  To help businesses become better prepared for the unexpected, CPS Energy has launched a Budget Payment Plan for 2020.

So what are you waiting for?  Sign up today!

Here are a few guidelines:

  • If you’ve been a CPS Energy customer for at least a year and have a good payment history, you are eligible to use the Budget Payment Plan.
  • You must be current on your utility bill to apply for this program.
  • After you have been on the plan for one year, we’ll calculate any difference between your average bill and your actual monthly usage. Then we’ll settle any debit or credit balance that remains.
  • If, after a year, you have a debit balance of $300 or more, we’ll allow you to pay it on a 12-month installment plan; it will appear automatically as a separate item on your monthly bill.
  • If, after a year, you have a debit balance less than $300 OR a credit balance, we will apply it to your monthly bill.

Sign up for Manage My Account so you can try our Budget Payment Plan.

Plan your expenses with our Budget Payment Plan